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Terms & Conditions That Protect Your Account

When you open an account with mpolux, you're entering into a clear agreement with us about how deposits work, how withdrawals are verified, what happens to your data…

Account verification requiredDANA, OVO, GoPay and QRIS acceptedWithdrawal process transparentData security spelled outSupport available when you need it
mpolux Terms & Conditions That Protect Your Account
REACH US WHEN YOU NEED TO

How to Contact Us About Your Account or These Terms

Live Chat Open the chat widget in the bottom right of your account dashboard. Our team responds within 2–5 minutes during business hours. You can ask about account restrictions, deposit holds or how any term applies to your situation.
Email Support Send detailed requests to [email protected]. Include your account email and the specific term or issue you're asking about. We reply within 12 hours on weekdays, 24 hours on weekends.
Account Settings Log into your mpolux account, go to Settings > My Data, and you can request a copy of your personal information or ask for changes to your contact details, payment methods or communication preferences.
HOW WE PROTECT WHAT'S YOURS

Data, Security and Your Account Rights

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we don't store your full card or bank details — those stay with your payment provider. We hold encrypted transaction IDs and your verified account name so withdrawals match your deposit source.

Account Access & Login Security

Your password is hashed server-side and never logged in plain text. We use session tokens that expire after 30 minutes of inactivity. If you suspect your account has been accessed without permission, contact us immediately via live chat and we'll freeze it within minutes.

Data Retention & Deletion

We keep your account data for 7 years after closure for tax and dispute resolution. If you want to request deletion of your personal information, email [email protected] with your account ID and reason; we'll respond within 14 days with next steps.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings; essential ones (login, security) stay on to keep your account safe.

Dispute Resolution Process

If you believe a withdrawal was wrong or your account was restricted unfairly, open a support ticket with your transaction ID. Our disputes team investigates within 7 business days and responds with findings and next steps in writing.

Account Closure & Cooling Off

You can close your account anytime from Settings > Account > Close Account. We'll return any balance to your verified deposit method within 3–5 business days. If you're requesting a cooling-off period, we can pause login access for 7 to 30 days at your request.

Frequently Asked Questions About Your Account Terms

No. Our terms require one account per person. If we detect duplicate accounts linked to the same identity, phone number or payment method, both are suspended and any balances are held pending investigation. If you've accidentally created a second account, contact us immediately so we can close it before your first account is flagged.

Incorrect name, email or payment details can delay or block your withdrawals. When you request a payout, we verify that your account name matches your DANA, OVO, GoPay or QRIS registered name. If they don't match, the withdrawal is rejected and you'll need to update your account or use a different payment method. Repeated mismatches may trigger a security review.

Deposits via DANA, OVO and GoPay usually appear within 30–60 seconds once payment is confirmed. QRIS transfers depend on your bank but typically clear within 1–2 minutes during business hours. If a deposit doesn't arrive within 5 minutes, check your payment provider's confirmation, then contact our support team with your transaction reference.

If we detect unusual activity — multiple failed logins, rapid large withdrawals, or account access from new devices — we may temporarily restrict your account and ask you to verify your identity. You'll receive an email within the hour. We won't restrict your account for normal play; restrictions are only for security or breach of our account terms, and you have the right to contact support to dispute any action.

You own your personal data; we hold it as your service provider. You have the right to request a copy of all your information — account details, transaction history, contact records — by logging into Settings > My Data or emailing [email protected]. We'll provide it within 14 days in a readable format, free of charge.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. If you no longer have access to that email, contact live chat or email [email protected] with your account email and phone number. Our team can verify your identity and help you regain access within 2–3 hours on weekdays.

No. We don't sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) for transaction processing and with legal authorities if required by law. Our full data-sharing policy is in your account under Privacy. You can opt out of marketing emails anytime by clicking 'Unsubscribe' in the email footer or updating your preferences in Settings.