Reference

Privacy Policy at mpolux

When you open an account with mpolux and deposit via DANA, OVO, GoPay or QRIS, your personal information is protected by clear, straightforward practices.

Account security encryptedPayment data protectedYour data rights explained
Explore the Lobby Read FAQ
mpolux Privacy Policy at mpolux
CONTACT & REQUESTS

How to Exercise Your Privacy Rights

Email Support Send your data request, correction or deletion inquiry to [email protected]. We respond within five business days with next steps for your account.
Account Settings Update your personal information directly in your account settings on desktop or mobile. Changes take effect immediately and are logged for security.
Data Export Request Request a full copy of your account data, including deposit history and activity logs. We deliver exports as a downloadable file within ten business days.
DATA SECURITY INSIDE

How We Protect Your Privacy

Account Verification

We verify your identity when you register and again before your first withdrawal. This two-step check prevents unauthorised account access and protects your funds on deposit.

Encrypted Transactions

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never appear in plain text on our servers or in support logs.

Data Retention

We keep your account data for as long as your account is active, plus five years after closure for legal compliance. Deleted accounts are purged from live systems within 30 days.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings anytime.

Third-Party Sharing

We share data only with payment processors, fraud-detection vendors and legal authorities where local law permits. We do not sell or rent your personal information.

Policy Updates

We notify you by email if we make material changes to this privacy policy. Continued use of your account after notification means you accept the updated terms.

Privacy Policy Questions

We collect your full name, email address, phone number, date of birth and residential address. For payment processing via DANA, OVO, GoPay or QRIS, we also collect your account details and transaction history to verify deposits and withdrawals.

We retain your account data for five years after closure to comply with financial regulations and fraud prevention requirements. Your login credentials are removed within 30 days, but transaction records remain accessible to you for disputes or refund claims.

Yes. Open a data export request by emailing [email protected] with your account email and username. We compile and deliver your full data file — including deposits, withdrawals, game activity and account changes — within ten business days.

Only our payment processor and fraud-detection partner see your DANA, OVO, GoPay or QRIS details. mpolux support staff never view full card or bank account numbers; they see only transaction IDs and timestamps for investigation purposes.

We use essential session cookies to keep you logged in and optional analytics cookies to track lobby navigation. You can disable non-essential cookies in your browser privacy settings without affecting your ability to play or withdraw funds.

Submit a deletion request to [email protected]. We anonymise your account within 30 days while retaining transaction records for legal compliance. Your username becomes unavailable, and you cannot recover the account after deletion.

Our privacy practices follow the rules of your region where local law permits. If you are in a jurisdiction with specific data-protection requirements, we comply with those standards. Contact [email protected] if you have regional privacy questions.

Related Pages

mpolux Indonesia FAQ mpolux Casino mpolux Login About Us