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Your Rights and Our Legal Framework

When you open an account on mpolux, your data, funds and account access are governed by transparent legal terms that apply where local law permits.

Data encryption across all depositsDANA, OVO, GoPay and QRIS payment securityAccount access control and verification

Explore the Lobby Read FAQ

How Our Legal Terms Work for You

mpolux Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mpolux operates under terms that depend on local law and the jurisdiction where you hold your account. Your deposits via DANA, OVO, GoPay and QRIS are treated as stored value — we keep them in segregated accounts separate from company operating funds. Withdrawals are verified through

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the same payment method you used to deposit, and processed within our standard timeline. Our terms cover account holder rights, dispute resolution, and the conditions under which your account may be restricted. If you're in Makassar, Denpasar or elsewhere across Indonesia, the same legal framework applies.
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You own your account and can request a full copy of our terms or contact our support team to understand any specific clause.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

Contact Us About Account or Legal Questions

Live Chat Open your account lobby, tap Support in the footer, and start a live chat. Our team responds in English during operational hours to answer account, withdrawal or legal questions.

Email Support Send your legal inquiry or account concern to our support inbox. Include your account ID and describe the issue clearly so we can route it to the right team.

Account Settings Log into your mpolux account, go to Settings > Legal & Privacy, and review your stored data, payment history and account restrictions at any time.

DATA & SECURITY

How We Protect Your Account and Information

Data Encryption

All deposits, withdrawals and personal information are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS transactions are routed through secure payment gateways that comply with local financial standards.

Deposit Segregation

Player funds held in DANA, OVO, GoPay and QRIS accounts are kept separate from mpolux operating funds. This protects your balance in case of any operational change or dispute.

Account Verification

When you open your account or change payment methods, we verify your identity and confirm your DANA, OVO, GoPay or QRIS details match your registered name and ID.

Data Retention

We keep your account history, deposits and withdrawals for the duration of your account and seven years after closure for legal compliance. You can request a copy or deletion where local law permits.

Cookie & Tracking

Our site uses cookies to remember your login, payment preferences and gameplay history. You can adjust cookie settings in your browser or contact support to opt out of non-essential cookies.

Privacy Requests

Submit a request for your personal data, a data export, or account closure through Settings > Legal & Privacy in your lobby, or email support directly.

Your Legal and Account Questions Answered

Your deposits remain your property. We keep them segregated from operating funds, so if mpolux closes, your balance is returned to your registered payment method within 30 days. You'll receive a notice at the email address on your account.

Yes. Go to Settings > Legal & Privacy in your lobby and submit a data export request. We'll compile your account history, deposits, withdrawals and personal information and send it to you within 10 business days.

We retain all transaction records for the life of your account plus seven years after closure for legal and tax compliance. You can view your full history in the Transactions section of your account at any time.

Our legal framework covers all deposits and withdrawals via DANA, OVO, GoPay and QRIS. Each has its own processor and recovery process, detailed in the Payment Terms section of your account agreement.

You can update your name, email and password in Settings > Profile. To request deletion of historical data or permanent account closure, contact our support team via live chat or email with your account ID and reason.

Account access depends on local law. If you're in Makassar, Denpasar or elsewhere in Indonesia, your eligibility is determined by regional regulations. Our terms page details any geographic restrictions that apply to your account.

Open a support ticket via live chat or email with a clear description of the issue, your account ID and any transaction references. Disputes are reviewed within five business days and resolved according to our legal terms.

Your Rights and Our Legal Framework

Contact Us About Account or Legal Questions

How We Protect Your Account and Information

Data Encryption

Deposit Segregation

Account Verification

Data Retention

Cookie & Tracking

Privacy Requests

Your Legal and Account Questions Answered

01 What happens to my DANA, OVO, GoPay or QRIS balance if mpolux closes?

02 Can I request a copy of all my account data?

03 How long do you keep my deposit and withdrawal records?

04 What payment methods are covered by your legal terms?

05 Can I change or delete my account information?

06 Are there account restrictions if I'm in a specific region?

07 How do I report a legal issue or dispute with mpolux?

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